play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 2464099663
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number. Verifying the One-Time Password (OTP) sent to your mobile will successfully log you in. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal and wait for it to load properly. If you still don't receive the OTP after clicking "send," try using the app's live chat support system for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active number. If your number has changed, send your updated KYC (Know Your Customer) details to the customer support team via email to facilitate account transfer. This will help resolve the issue and get your account up and running.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the current app from your device. Once uninstalled, download the latest version of the app. This should allow you to easily log in and play the updated app.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only allowed for earned gaming money and do not include bonus funds. You cannot withdraw bonuses collected in the app.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that you have completed and submitted all required KYC details in this app, including saving your Aadhar card, UPI, and bank details. This information is necessary for the registration process. Failure to complete these details may hinder the registration process.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process within 30 minutes to 3 hours. However, occasional payment delays may extend the wait time to up to 24 hours. This delay can occur when external payment processing is slow.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming and cannot be withdrawn. Any winnings earned from playing with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to confirm that your withdrawal request was made. If it's still pending, don't worry, the funds will be added to your wallet account within 24 hours. If you continue to experience problems, contact their care centre for assistance.
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